Frequently Asked Questions
Everything you need to know about your Groomie experience.
When will my order arrive?
Standard shipping typically takes 3-5 business days within the continental US. You will receive a tracking number via email as soon as your order leaves our warehouse.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not completely happy with your purchase, you can return it for a full refund, provided the product is in its original packaging.
Are Groomie products cruelty-free?
Yes, we are committed to ethical beauty. All Groomie products are 100% cruelty-free and never tested on animals.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a seamless checkout experience.
Do you ship internationally?
Currently, we ship to the United States, Canada, and the UK. Shipping rates and delivery times for international orders are calculated at checkout.
How can I track my subscription?
You can manage, pause, or cancel your subscription at any time by logging into your Groomie account and selecting the 'Manage Subscriptions' tab.